Your tickets will be emailed to you, on the email provided in your booking at checkout. You will receive a booking confirmation and a ticket email with downloadable links. On the day of the event, you are welcome to show the ticket on your phone, but if you cannot do this then don't worry our team can access your booking using the full name used at booking. 

Bookings are non-refundable and we regret that we are unable to cancel or refund bookings. Please check forecasts and diaries carefully before making bookings. Our Lavender Field Walk, Guided Tours & Lavender Picnic events are all-weather events. If you have questions about your booking, please email the team on tickets@castlefarmkent.co.uk with the details of your original booking.