FAQ

FARM SHOP

Please see our Find Us page. You can also find the farm location through the below links;
Google Maps


What Three Words code - ///formal.navy.herb

Please note that Summer 2020, Castle Farm will be operating a one-way drive thru system, with access only via the A225, and exit onto Redmans Lane. On the what3words app, the Drive Thru entrance is: ///leaves.tell.design. The exit is ///entry.pies.tools

No, we just have the farm shop. The nearest café and toilet facilities are located at the nearby Lullingstone Country Park Visitor Centre on Redmans Lane. There is also a large car park there if you wish to go for a walk. Follow this link for more information on Local Attractions in the area. During Lavender Season, we do provide toilet facilities – but in 2020 this is only being provided for visitors to our pre-booked Lavender Picnics.

Hello, yes the farm is wheelchair friendly. There is some even ground if attending a Lavender Tour, but our team will be happy to advise on individual requirements by calling us on 01959 523219.

Unfortunately, as we are a busy working farm with a lot of farm machinery, it is not possible to have a picnic anywhere on the farm.


Our BYO Lavender Picnic events in Summer are pre-ticketed and only available throughout July in allocated field spaces.

A number of florists and farm shops around the country supply the hops to order or stock the lavender bunches on a regular basis. Our Lavender food essences are used by an increasing range of manufacturers of biscuits, preserves and ice-creams and the oils may be contained in a wide range of high street toiletry products. The best place to view our entire range is at the farm, or through our online shop!

We are not an organic farm but our policy is one of low input sustainable management and of total traceability. The apples, beef, pumpkins and lavender therefore receive only minimal input of any chemicals and only when absolutely necessary.

MAIL ORDER

Different items are charged at different rates.  Please see our delivery page for more details. (link)

Please follow this link for information on delivery and returns.

It is best to telephone or email us to enquire whether the specific products you want can be sent to your destination country.
We are able to send small bottles (essential oils, food essences, etc) abroad, as well as soaps and some gift items (tea towels, cards etc.). There are surcharges for international dispatch which are calculated based on the weight of your order. Customs restrictions can apply to the import of hop and dried flowers to some countries and phytosanitary certificates may be required but we can help to acquire these if necessary.

Absolutely.  Please feel free to include a gift message for us to include with the order.

LAVENDER SEASON

Mid-June is when the lavender starts to turn purple, and will continue to deepen in colour until we harvest for the precious Lavender Oil. Different varieties are harvested at different times, and harvesting all the Lavender fields on the farm is usually a 3-4 week process. All the Lavender is usually harvested by the end of July / first week of August. You can see (and smell!) Lavender between those times.

Access to the Lavender fields is strictly only if you are on a Lavender Tour or if you have a pre-booked ticket for an event. Please see our Seasonal Events page for dates and times. (link). Please note access will be different in Summer 2020 due to Covid-19 social distancing guidelines.

Yes, we offer pre-booked sessions for professional and portrait photographers to book the fields for exclusive access and client shoots. Each year, the details and dates are released in late May / early June, and bookings (throughout July) are usually sold out every year. For more information, please email hello@castlefarmkent.co.uk.

Although the tour is not aimed at children they are welcome to come onto the tour with an accompanying adult.  Unfortunately, we cannot allow dogs into the Lavender fields and therefore will not be permitted onto tours.

Yes, during season we do sell Lavender Plants – varieties vary each year but we aim to offer an excellent selection of Castle Farm approved, English-grown plants. You can order Lavender plants online here. (link)

Our parking is reserved for customers and farm visitors only. During Lavender season we have parking charges on the weekends.

HOPS – FRESH / DRIED / PLANTS

The first Hop Bines start to mature in mid-August and we finish cropping them in mid-September, before they start to become battered by autumn wind and rain. Throughout the rest of the year, only the dried hop bines are available. You will be able to order fresh hops online – for delivery once the season has started, or for collection from the farm.

Absolutely. If you wish to collect a hop from the shop please call us for prices and to reserve in advance.

A hop bine is composed of two or three stems that have grown and twisted up a long central string. Fresh hop bines are supple and can be easily draped and twined into position and left to dry out naturally. Hanging the cut bines is easy – simply hook the stems or string over a nail. The bines are very light when dry so weight is not a problem. All Hop Bine orders are sent out with full hanging instructions.

Hop plants are available as bare rooted stock for mail order dispatch, or as potted plants from the Shop. Plants are available from December through until early Spring. It is best to plant your hops when they are dormant throughout the Winter, and then you will see the shoots starting to appear as the ground warms up in Springtime.

Yes. Hops will survive a range of temperatures and ground conditions including prolonged winters. Hop plants are, however, sensitive to day length, meaning they will only grow and flower with commercial success within certain latitudes around the globe – but this includes northern and central Europe.

APPLE ORCHARDS & PYO

Usually the first or second weekend of September. Ripening is dependent on the weather, and we will only open the orchards when the fruit are perfectly ready for picking . Our Newsletter will be updated as soon as the date is confirmed. (Link)

Yes we have a dedicated car park at the Apple Orchards, but there are no toilet facilities.